In this session, we will share how the latest in artificial intelligence and machine learning in combination with modern modeling techniques, geospatial data and predictive analytics is enabling utilities to build greater resilience across their utility operations and field services organizations. John Villali from IDC will share his perspectives on the key benefits of these technologies while Rob Berglund from IBM will share examples of clients who are benefiting from their use.

Imagine if you could attend home visits virtually, guiding customers through trouble-shooting or other activities while in a separate location? This merged reality is happening today! Learn how a virtual tech site visit guarantees compliance with health guidelines, while reducing truck rolls and other costs.