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Customer Care: The New Reality is a Merged Reality

April 14, 2021 at 2 PM EDT / 1 PM CDT / 11 AM PDT / 6 PM GMT

Imagine if you could attend home visits virtually, guiding customers through trouble-shooting or other activities while in a separate location? This merged reality is happening today! Learn how a virtual tech site visit guarantees compliance with health guidelines, while reducing truck rolls and other costs.

How Edge Computing Complements Cellular Connectivity

March 18, 2021 at 11 AM EDT / 10 AM CDT / 8 AM PDT / 3 PM GMT

Power utilities and other energy-related organizations have long made use of cellular connectivity in their operations. They use it to monitor power continuity, balance loads, ensure public safety and enable the smart grid. Capturing data at the edge of the network is a significant part of that cellular strategy. But uploading all of the data from the field can be overkill, since so many of the readings are virtually identical. This “heartbeat data” makes a strong case for edge computing models that can distinguish between data that says “all is well” and conditions that demand your attention. This webinar will explore ways that organizations can implement edge computing technology to increase their network efficiency while lowering costs.

Have you registered for Customer Care: The New Reality is a Merged Reality, yet?

Learn how to:
• Reduce costs from site visits
• Maintain a smaller carbon footprint
• Meet customer expectations

Register: https://bit.ly/3wBEgPl @Clevest @FortisBC #Utilities #POWERGRID

Across the globe, utilities are working toward digitalization of their operations. This session will highlight some of the lessons learned and the benefits of digitalization within the utility sector. Watch the session on Becoming a Digital Utility here: https://bit.ly/38KSSla

Dominic Brennan, Solution Specialist at SAP and Tyler Foreman, Head of Platform Architecture at Intel discuss Advantages of Visual Based AI-Powered Asset Management for Utilities in this on demand session! Watch the session now: https://bit.ly/38KSSla

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