Customer Service

Direct Energy picks Cognera to provide comprehensive billing services

Calgary, Alberta, Canada, August 8, 2011 — Cognera Corp., a provider of complex billing and customer care solutions for the energy retail and utilities industries, has been chosen by Direct Energy as a preferred partner to provide new billing and online tools that enhance customer relationships.

Cognera now provides end-to-end retail billing, including an online portal and customer care solution for Direct Energy‘s industrial and commercial customers across Alberta, Canada.

Operating in 45 U.S. States, the District of Columbia and 10 provinces in Canada, Direct Energy is North America’s largest provider of heating & cooling, plumbing and electrical services and a leading energy and energy-related services provider with over eight million residential and commercial customer relationships.