Customer Service

Avista Utilities picks EP2M for customer care project

Flanders, N.J., August 22, 2012 — Avista Utilities has selected EP²M to implement Oracle Utilities Customer Care and Billing software for enhanced billing and customer service capabilities.

Avista will be replacing a legacy customer information system with Oracle Utilities Customer Care and Billing, which supports complete customer care, billing, credit and collections and payment processing to provide Avista with a complete view of customer data, streamline billing processes, and enable more responsive customer service.

Avista Utilities is an investor-owned utility serving over 360,000 electric and 321,000 natural gas customers in the Pacific Northwest.