Opower introduced Opower Mobile, expanding the reach of Opower’s customer-centric utility relationship solutions. The new app, announced at DistribuTECH, brings Opower 4 to smart phones.
Opower Mobile allows utilities to engage with customers while empowering customers to take control of their energy use anytime, anywhere on their mobile device.
Announced in 2012, Opower 4 offers many customer touch points, including home energy reports, web portals, SMS alerts and IVRs. Information conveyed through one part of the platform remains consistent throughout all channels, and any action a customer takes informs the customer’s experience across all components,
This coordinated content approach increases customer sentiment and the information it provides allows utilities to refine their programs and find new ways to drive customer satisfaction. Opower 4 is built on big data infrastructure that manages energy data from over 50 million households.
Opower’s mobile solution provides customers with the ability to pay their bills and report service interruptions. In addition, the Opower solution includes features such as energy analysis, personalized efficiency tips, and integration with retail offers to ensure customers have an experience that matches functionality they’ve seen from apps in other industries.