Customer Service

North American Power chooses TransCentra for customer care

North American Power picked TransCentra, a provider of billing and payment software and services, to manage its billing and payments processing. The end-to-end, multichannel billing and payments processing solution will integrate services across the business, enabling North American Power to simplify and enhance billing and payment communication methods for more than 250,000 customers, while driving operational efficiencies.

With operations currently in 11 markets, North American Power sought a solution that would transform its billing and payments model, meet regulatory compliance requirements in new markets, and provide the tools to address customer needs quickly and efficiently.

TransCentra will provide North American Power with digital, full-color printing capabilities and a billing template designed specifically for the utility industry. North American Power will leverage TransCentra’s print technology for key transactional documents and marketing and promotional materials such as inserts and onserts.

North American Power also plans to leverage TransCentra’s payment processing services. These services include paper and electronic lockbox service, payment data management, A/R file consolidation and generation.