Customer Service, Outage Management, T&D

Tallapoosa River Electric Cooperative to upgrade IVR, GIS, OMS

Milsoft Utility Solutions, Inc., Tallapoosa River Electric Cooperative in Alabama has chosen Milsoft’s interactive voice response (IVR) communications, geographic information system (GIS) and outage management system (OMS).

Tallapoosa River EC, already a user of Milsoft Engineering Analysis, has expanded to the Milsoft E&O System with the addition of IVR, OMS and GIS.

Milsoft IVR Communications enables utilities to interact with their customers and employees 24/7/365 with clear information. Customers can take care of a variety of needs from reporting outages to paying their bill while ensuring that no customer is turned away by a busy signal.

Milsoft OMS helps utilities detect, evaluate and respond to customer service interruptions with speed, accuracy and efficiency, especially during severe system outages.

Milsoft GIS provides data capture, management and display capabilities and it integrates with ESRI GIS tools. All of these solutions are integrated with the utility’s as-built, as-energized electric circuit model.

Tallapoosa River Electric Cooperative is a member owned and governed electric distribution cooperative headquartered in LaFayette, Alabama. The utility serves the electric energy needs of more than 25,000 member consumers in eight counties in East Central Alabama.