Customer Service, Metering, Outage Management

GE provides SaaS technology to Mississippi city

The city of Holly Springs, Mississippi. has contracted General Electric (GE) to provide its subscription-based Solutions as a Service (SaaS) to modernize its utility grid. The SaaS package provides a complete, multi-utility solution for municipalities looking to modernize their utility infrastructure.

GE’s SaaS offering will provide the city of Holly Springs with advanced outage detection capabilities on its monitored meters, immediately notifying utility managers when an outage or power loss has been detected.

In addition, its asset monitoring capabilities enable the city to register and monitor all meters connected to its utility network, logging and classifying any issues that may occur. This information is then analyzed and reported, providing insight into the operational state of the city’s utility assets and an in-depth view of the city’s energy usage.

Under the terms of the agreement, GE will provide Holly Springs with a pre-integrated package of services ranging from electric, water and gas meter services for the city’s advanced metering infrastructure to prepaid electric billing on a consumer web portal. The package also includes services such as outage detection, asset monitoring and support for the city’s grid — to the city of Holly Springs for 10 years.

GE will supply the city of Holly Springs with a variety of advanced electric meter services and equipment including its proven and reliable I210+c single phase and KV2c polyphase meters. The remote disconnect functionality of these electric meters allows for greater efficiency for the city’s utility grid.

GE’s Solutions as a Service package enables utilities to implement a prepaid billing system, easing the billing and payment process for customers and provides a Web-based solution that allows individuals to view and take control of their energy usage. This prepaid electric billing service provides payment options to consumers such as paying with cash, checks or credit/debit cards. It enables customers to pay their bills remotely using methods such as interactive voice response, text, email and the online payment portal set up for the city.