Customer Service

ScottishPower extends prepayment management contract with Itron

Itron Inc. announced that it has signed a three-year contract extension with ScottishPower to provide a full suite of managed services to support more than 500,000 electricity prepayment customers throughout the U.K. Itron will continue to help manage ScottishPower’s business processes and day-to-day tasks, including meter data, transaction and report management. Itron has provided ScottishPower with managed services since 2006. This agreement will bring Itron’s support of ScottishPower past the 10 year mark.

“Prepayment metering in the U.K. is a complex operation that requires significant back office support,” said Colin Blair, commercial manager at ScottishPower. “We look forward to continue to work with Itron to deliver prepayment to our customers.”

Itron’s Managed Services provides prepayment services to more than 3.4 million homes across the U.K., including collection and processing of prepayment meter data (such as vending, debt and credit details) as well as issuing prepayment keys, providing tariff updates and delivering solution support.

“We are very pleased to continue our relationship with ScottishPower by providing them with services to drive improvements in customer service and business efficiencies,” said Nigel Hughes, Itron vice president of sales, marketing and deliveries for energy in Northern Europe.