Outage Management

Power restoration in Carolinas nears completion

Duke Energy restored more than 907,981 customer outages since one of the largest winter storms in the past decade hit the Carolinas February 12. The multi-day weather event consisted of snow, ice and high winds.

More than 6,200 resources supported outage restoration efforts. These resources included 3,900 line and tree personnel, including employees and contractors from the company’s Midwest and Florida operations.

While outages occurred across North Carolina and South Carolina, the hardest hit areas included the towns of Whiteville and Wilmington, N.C., and Marion, Kingstree and Florence, S.C.

To restore many of these outages, work such as clearing trees, replacing poles, restringing power lines and replacing transformers were required, which took a considerable amount of time to complete.

While the majority of winter storm outages are repaired, several hundred power outages in the Marion/Kingstree areas remain due to extensive damage. Power will be restored to these customers late today.

Additionally, scattered outages may remain for customers who have meter base damage. These customers should contact a licensed electrician to make repairs, and then call Duke Energy to get power restored.