Customer Service, Energy Efficiency

TEPCO uses Opower customer service platform

Opower launched new customer engagement solutions with Tokyo Electric Power Co. (TEPCO). TEPCO customers will be able to access personalized energy usage insights, energy savings recommendations and energy data visualization tools via TEPCO’s free customer web portal Denki Kakeibo.

Since announcing their partnership in October 2013, Opower and TEPCO teams have been working closely to quickly integrate, implement and test new enhancements to Denki Kakeibo. Opower also conducted research with Japanese consumers to ensure that Opower’s tools were properly localized for TEPCO’s customers.

The customer engagement solutions on Denki Kakeibo include data and billing comparisons, energy usage comparisons with other similar residential customers, and other solutions to be deployed at a later date.