Customer Service

Public Service Co. of New Mexico scores high on J.D. Power ranking for customer service

Public Service Co. of New Mexico, a local company providing power to New Mexicans for more than 100 years, has the highest awareness of programs that help low-income customers pay their bills as compared to other midsize electric companies across the country, according to the J.D. Power 2019 Electric Utility Residential Customer Satisfaction Study.

“It is an honor for PNM to receive a top list ranking from our customers, especially on such an important program as our assistance program,” said Becky Teague, vice president of customer service operations. “In addition, it is a true testament that the word is spreading about PNM offering assistance programs and putting help straight into the hands of New Mexicans who need it the most.” 

The entire 2019 Electric Utility Residential Customer Satisfaction Study is based on more than 103,000 total responses nationally, conducted from July 2018 through May 2019 among residential customers of 142 largest electric utility companies across the United States, which collectively represent more than 101 million households. PNM performance surpassed the other 42 midsized investor-owned utilities that are part of the study.

Through the PNM Good Neighbor Fund, PNM customers who are facing a financial emergency can receive a grant to help pay part or all of a past-due PNM bill. Every year, the PNM Good Neighbor Fund distributes tens of thousands of dollars to hundreds of families in our service area for bill payment support. 

Last year, the program helped more than 3,698 families with more than $461,000 in PNM Good Neighbor Fund assistance by the generosity of customers, employees, and shareholders who donated their own money towards the fund.