Customer Service, News, Policy & Regulation

Energy and Policy Institute says some utilities have — and some have not — suspended disconnects amid COVID-19

The Energy and Policy Institute (EPI) is tracking which utilities are suspending electricity and water disconnects for non-paying customers amid the COVID-19 outbreak.

The group said that many utilities are either voluntarily suspending disconnections or are being directed to do so by government agencies.

EPI plans to continually update its website and asks for help from utility workers and members of the public to make sure their information is accurate. You can visit their disconnection webpage here.

According to EPI, the following governments have ordered statewide suspensions of disconnects due to non-payment:

  • Connecticut
  • Iowa
  • Louisiana
  • Massachusetts
  • Mississippi
  • New Jersey
  • New York
  • Pennsylvania
  • Wisconsin
  • Ohio

In addition, a few cities such as Austin, TX; Seattle, WA; Minneapolis, MN (its water utility); Statesboro, GA; and Tallahassee, FL have also taken action to suspend disconnections, said EPI.

Some Investor-owned utilities that have voluntarily committed to not disconnecting customers include:

  • American Electric Power
  • Dominion
  • Duke
  • Evergy
  • FirstEnergy
  • Georgia Power
  • NV Energy
  • PECO
  • PG&E
  • Xcel Energy
  • Southern California Edison

On the flip side, utilities such as Salt River Project, Southwest Gas, and Entergy New Orleans have reported that they will work with customers who cannot pay their bill. Entergy New Orleans reportedly said it would suspend, for 30 days, disconnects for non-paying customers if their non-payment is due to COVID-19.

View the entire updated list of commitments here.