In the video below, Patti Durand, president and CEO of the Smart Energy Customer Collaborative (SECC) explains SECC’s research on customer engagement with energy and technology.

Her research shows that utility customers are very interested in purchasing the latest energy technology like smart thermostats, solar and even electric vehicles but they often lack education or knowledge on these topics.

To learn more about consumers’ varying views on energy, and how utility customer service departments can help, watch the video: