The Tennessee Valley Authority (TVA) said this week that it the first utility in the southeast U.S. to launch virtual home energy evaluations, enabling residents across its seven-state region to gain from energy-saving advice, even during COVID-19.
Normally, for an energy efficiency audit, a technician would visit a customer’s home to complete the evaluation. Now, customers can use their smart device to interact with an energy professional through an app and augmented reality technology.
TVA partnered with CLEAResult, which offers energy optimization services for utility companies, to bring this product to customers.
TVA virtual home energy evaluations are open to all residential customers – homeowners, landlords, and tenants – of qualifying single-family residences within TVA’s service area. Customers should contact their local power company to schedule their virtual home energy evaluation.
According to Frank Rapley, senior manager, TVA EnergyRight, energy evaluations help customers save money by identifying areas where energy loss may occur. Virtual technology makes the evaluation possible while maintaining safe social distancing and including the homeowner in the experience.
“While in-person inspections are done while homeowners wait in their living rooms, virtual inspections take them along the journey. We get them excited about saving energy in their home, and we can see they’re really interested in learning,” Rapley said.
“It was really easy,” said Bri Moran, Nashville, TN. “We looked at my appliances, thermostat and heat and air unit, and checked the weather stripping on my doors and windows. He made it simple to find everything, because I wasn’t sure where everything was.”