Overall customer satisfaction for utilities averaged 719 (on a 1,000-point scale) in 2017, a 39-point improvement from 2016
In the quest for greener energy supplies and decarbonization, heating is a major focus. It is widely understood that it is necessary to eliminate or at least reduce the need for gas and oil to heat buildings.
All this communication means one thing: connectivity
POWERGRID International features articles that explore how utilities of all sizes are innovating to make themselves into the utility of the future.
The US Department of Energy has funded over $200 million in offshore wind research since 2011
The power grid is composed of generation, transmission and distribution systems, all working in unison to provide uninterrupted power supply
It takes an army of people behind the scenes to not only restore power during a large event but also deliver the kind of information that allays the fears of customers (who may be part of an extended outage) trying to plan their next move.
POWERGRID International often features articles that cover fighting cyberthreats to both utilities’ infrastructures and their systems that house sensitive customer data. This issue is no exception.
The advancements in control and sensoring technologies alone is changing all of our worlds, whether it’s how we drive to work or make energy more efficient. And while we still have plenty of intensely curious and inventive people working on these things, the grid itself is suffering from an extreme workforce shortage.
In this age of Amazon, Uber, Airbnb and the like, it's easy to understand why so many of us in the utility business are ambivalent-to say the least-about the trend toward distributed generation