Dan Sullivan is Managing Director, North America Utilities and Stephen Wilkes is Senior Vice President, Client Applications Services.
The new system helps utilities respond more quickly to customers who lose power.
Consumers Energy is strengthening customer safeguards to prevent identity theft and protect personal information.
Entergy Corp. received Chartwell Inc.'s Best Practices Award for Serving Low-Income Customers.
When consumers have day-to-day access to energy-usage data, they can manage their energy use. Not only that, they like to do it. PPL Electric Utilities has been using an online information resource that has successfully encouraged customers to manage their usage and save money.
AEP has selected its HP Exstream enterprise document automation software in an effort to streamline communications and billing processes.
In the current economic climate, offering prepaid metering can be more than a collections tool. Prepaid metering can actually help utilities increase customer satisfaction by returning "control" to the customer and allow them to be more proactive with customer care. Contributing writer Betsy Loeff explains...
PPL Electric Utilities and Vision Critical are using a custom online panel to study what's important to electric customers in a changing energy market.
More customers are exploring methods alternative to mail to pay their bills Chartwell report says.
With electric utilities moving in greener directions, many are looking for ways to streamline and transform business processes for greater operational efficiency, and that includes the way they issue monthly bills. A strategy to reduce the overall use of paper and move monthly bills and important notifications online with e-delivery can offer a substantial financial boost.