There is no getting around it. Energy companies who want loyal customers are going to spend serious money on customer-facing information technology.
Anyone who saw the movie Jurassic Park (or read the Michael Crichton novel) knows technology can`t overcome Mother Nature.
Excelergy announced a new addition to its suite of customer-centric solutions, the Elec Interchange Transmission System. Energy retailers, marketers and local distribution companies can run traditional customer care and billing solutions on this new operating support system, which uses an efficient EDI engine compliant with national standards, to cost effectively manage customer service levels and improve profitability.
Science Applications International Corp. (SAIC) EnerLink division signed an agreement with SCT Utility Systems that permits SCT to market and use EnerLink`s complex billing engine, which extends the capabilities of SCT`s Banner customer information system (CIS). BillGen will provide the Banner CIS system with a scalable, front-end solution for complex bill calculations. It performs the complex interval data gathering, data handling and calculation functions required by utilities and other retail