Customer Service

When consumers have day-to-day access to energy-usage data, they can manage their energy use. Not only that, they like to do it. PPL Electric Utilities has been using an online information resource that has successfully encouraged customers to manage their usage and save money.
Customer Service

In the current economic climate, offering prepaid metering can be more than a collections tool. Prepaid metering can actually help utilities increase customer satisfaction by returning "control" to the customer and allow them to be more proactive with customer care. Contributing writer Betsy Loeff explains...
Customer Service

With electric utilities moving in greener directions, many are looking for ways to streamline and transform business processes for greater operational efficiency, and that includes the way they issue monthly bills. A strategy to reduce the overall use of paper and move monthly bills and important notifications online with e-delivery can offer a substantial financial boost.