TNMP completed restoration of electrical service to all known homes and businesses that can safely accept power in its Gulf Coast service territory.
In the wake of Hurricane Ike, Reliant Energy is taking calls 24 hours a day at their call center, giving regular updates of recovery efforts, and offering relief programs for those experiencing financial hardship.
The Public Utilities Commission of Texas estimates that Hurricane Ike caused up to 2.87 million homes and businesses to lose power.
New report: Significant opportunities exist for North American utilities providing electric service to expand their outage communications strategies and reach more customers during a major event.
On the fifth anniversary of the blackout, NERC president Rick Sergel highlighted the progress that has been made and new challenges ahead for ensuring reliability.
Spacer cable brings increased reliability while leaving trees in their natural state
NERC submits set of violations to FERC and actions taken "to assure future compliance and improve reliability."
KEMA has acquired the business of NISI, a provider of specialized non destructive testing services for the power generation industry.
There is a fine balance expected of utilities when it comes to managing weather and risk.
A fundamental component of the utility company business model-large customer phone call volume-creates opportunities to improve customer satisfaction levels while introducing new revenue streams. With call centers in place as the primary entry point for establishing gas and electricity service, each utility company generates, depending on its market size, hundreds of thousands, if not millions, of phone calls each year. How best to tap that sales channel, however, is not always obvious.