AEP selects new solution to streamline comms and billing

Palo Alto, CA, March 5, 2009 — HP announced that American Electric Power (AEP) has selected its HP Exstream enterprise document automation software in an effort to streamline communications and billing processes for more than 4 million AEP customers in 10 states.

HP Exstream is designed to provide a single platform for AEP to create, manage and deliver a variety of communications to its customers through multiple channels, from high-volume residential bills and welcome kits to customer-focused marketing and interactive correspondence. AEP will be implementing HP Exstream across the enterprise, eliminating several point solutions.

Using HP Exstream’s dynamic white space management and integrated marketing capabilities, AEP can incorporate targeted messages into customer communications. For example, residential bills may include messages that help consumers better manage their energy use.

Once other systems are installed and operating, HP Exstream will enable AEP to retrieve account data to produce clear, personalized communications for customers in real time.

Want to stay Current? Listen to Currents: The Energy News Podcast brought to you by Utility Automation & Engineering T&D and Electric Light & Power online. For a list of all available episodes, click here and start listening today. And for more news and exclusive features from Utility Automation & Engineering T&D and Electric Light & Power online, please click here.

Previous articleOpenLink and MCG announce joint venture partnership
Next articleCon Edison eyes solar for homes, businesses
The Clarion Energy Content Team is made up of editors from various publications, including POWERGRID International, Power Engineering, Renewable Energy World, Hydro Review, Smart Energy International, and Power Engineering International. Contact the content lead for this publication at Jennifer.Runyon@ClarionEvents.com.

No posts to display