Alliant Energy Corp., an electric and natural gas services provider with 1.4 million customers in Iowa, Minnesota and Wisconsin, selected Oracle Utilities Customer Care and Billing to improve operational efficiency and enhance customer billing capabilities.
This project will consolidate two distinct customer information systems (CIS) and numerous supporting applications to a single Oracle integrated platform. Oracle Utilities Customer Care and Billing will provide Alliant Energy with a complete view of customer data, helping streamline billing processes and enable more responsive customer service.
“Oracle Utilities strives to provide an open, modern architecture that will help transform a utility’s technology infrastructure. We are pleased that Alliant Energy has selected Oracle Utilities Customer Care and Billing for its CIS replacement project to enhance its customer service experience,” said Rodger Smith, senior vice president and general manager, Oracle Utilities.
Oracle Utilities Customer Care and Billing can help the utility manage all aspects of the utility customer lifecycle including service connection, meter reading data, meter management, complex billing, payment processing and debt collection.