Utility leaders are dealing with massive changes – smart grid infrastructure projects, smart metering initiatives and renewable energy integrations. Therefore, utilities are depending on their field service workforces to implement and sustain this renewed infrastructure and advanced services for the long-term, now more than ever.
At the DistribuTECH Conference & Exhibition 2013, TOA Technologies will feature its field service management solution suite, ETAdirect, which uses time-based pattern recognition and predictive analytics to enable utilities to optimize mobile workforce routing and scheduling as well as deliver an enhanced customer experience.
The DistribuTECH Conference & Exhibition is taking place January 29-31 at the San Diego Convention Center in San Diego, California. TOA Technologies will be in booth 453.
“Utilities are recognizing that field service operations doesn’t have to be a cost center – but can yield both operational savings and customer satisfaction improvements that hit the top and bottom line,” said Yuval Brisker, co-founder and CEO of TOA Technologies. “At DistribuTECH, we’ll prove the significant advantages of a new kind of field service management technology – one that is cloud-based, delivered in the browser and accessible anywhere, anytime and on any device.”
At booth No. 453, TOA Technologies experts will be on hand to discuss and demonstrate how to:
· Automate appointment booking and scheduling based on any number of factors – from employee skill sets to available inventory
· Achieve optimized field workforces and accurately predict when activities in the field occur using patented, time-based pattern recognition and predictive analytics
· Manage the field workforce in real-time, including managing jeopardy situations – appointments at risk of not meeting an SLA or customer wait window – before they happen
· Evaluate cloud solutions, including questions to ask about security and reliability
TOA Technologies is a provider of field service and mobile workforce management applications. ETAdirect, TOA’s platform, uses time-based pattern recognition and predictive analytics to provide advanced and accurate field service management.