Milsoft Utility Solutions, Inc., Bryan Texas Utilities has chosen the Milsoft outage management system (OMS).
Bryan Texas Utilities has added Milsoft OMS to the Milsoft IVR and Milsoft Engineering Analysis that it was already using. The utility is implementing the best systems and applications it can find to best serve its customers, and an automated outage management system is a component.
Milsoft OMS is used by more than 200 electric utilities to detect, evaluate and respond to customer service outages more quickly and effectively. Automated collection, organization, analysis and display of relevant data improves employee productivity and effectiveness, especially during severe system outage events.
A detailed electric network connectivity model and logical location prediction enables speedy, accurate response and restoration and ensures timely and accurate communications with employees, customers and other stakeholders. Milsoft leads the industry in integration and interoperability of its OMS with its customers’ other systems and applications. Milsoft’s customer service and technical support is legendary.
Bryan Texas Utilities is a municipally owned electric utility that serves the citizens of the city of Bryan and surrounding areas. This public power system began operations in 1919 and has continued to operate so as to provide maximum value to the community. Bryan Texas Utilities serves more than 49,000 residential, commercial and industrial customers.
The Milsoft team has provided industry leading engineering and operations (E&O) software and peerless customer support to the electric utility industry in the US and abroad for more than 25 years. Milsoft’s engineering and operations system integrates engineering analysis, outage management, geographic information systems (GIS), field engineering and IVR communications with each other and with a utility’s other systems, applications and data to enable the most efficient and effective planning, operation and management of an intelligent grid.