Boise, Idaho, October 11, 2010 — The city of Boise, Idaho selected Advanced Utility Systems’ CIS Infinity to replace its legacy customer information and utility billing solution.
As the county seat of Ada County, the city of Boise is located along the Boise River and nestled against foothills of the Rocky Mountains. Boise is the largest city in the state with a population of over 205,000 and is the third largest city in the Pacific Northwest.
The Boise Public Works Department provides wastewater, solid waste and geothermal services to its 82,000 customers. The city operates the largest direct use low temperature geothermal heating system in the U.S. The system heats nearly 60 businesses downtown and is a renewable source of energy.
“In February of 2009, Boise began a review of vendor bid responses and software demonstrations to replace its legacy billing system. As Heather Mink, Utilities Administrative Director, said, “We needed a user-friendly product that functionally, would align with our business rules. We also wanted a system that would allow us to provide more online self-serve opportunities for our customers in the future. After demonstrations, reference checks and site visits, we found Advanced’s CIS Infinity to be the clear leader and the best fit with the city of Boise.”
Advanced and the city worked closely through the contract negotiations phase and executed its agreements in August of 2010.
The advanced implementation team was onsite at the city in September to kick-off this project.