Direct Energy chooses Peace Software’s energy suite to manage customer accounts

MIAMI, Nov. 14, 2001 – Direct Energy Marketing Limited has chosen Peace Software’s Energy suite to manage its customers in 10 electricity and gas markets in North America.

Direct Energy currently has more than 1.5 million customers in North America and plans to grow rapidly to more than 10 million customers on the continent by end of 2003. The company currently has more than 20 million customers in the United Kingdom.

“Our proven business model relies on speed, scale and flexibility to deliver a vast array of energy and other services to millions of homes in our target markets,” said Bernie Gillies, Chief Information Officer, Direct Energy Marketing Limited. “Because Peace Software’s technology is flexible it can be rapidly implemented to allow us to provide our customers with excellent support and service as we continue to grow and expand.”

Key factors in Direct Energy’s selection process were Peace Software’s depth of technology, innovation and experience in advanced customer management for the retail energy industry.

“Peace Software has established itself as the leader in retail energy customer management, and Direct Energy is a significant addition to our growing list of industry- clients,” said Brian Peace, chairman and CEO of Peace Software. “As the industry continues to restructure, our expertise in handling complex, rapidly changing and large-scale requirements means we are in an outstanding position to address the needs of energy retailers as well as those of regulated and transitioning energy market participants.”

Peace Software and its strategic integrator are deploying the complete Energy suite at Direct Energy, including customer management components for enrollment, customer care, billing, and commercial and industrial (C&I); commodity management component for electricity supply; and internet components for B2C web-based customer services and B2B for market participant interaction.

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