Do utility customers want new technologies for their homes and businesses?

In the video below, Patti Durand, president and CEO of the Smart Energy Customer Collaborative (SECC) explains SECC’s research on customer engagement with energy and technology.

Her research shows that utility customers are very interested in purchasing the latest energy technology like smart thermostats, solar and even electric vehicles but they often lack education or knowledge on these topics.

To learn more about consumers’ varying views on energy, and how utility customer service departments can help, watch the video:

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The Clarion Energy Content Team is made up of editors from various publications, including POWERGRID International, Power Engineering, Renewable Energy World, Hydro Review, Smart Energy International, and Power Engineering International. Contact the content lead for this publication at

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