Dominion Virginia Power creates new customer service telephone number

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Richmond, Va., March 1, 2010 – Dominion Virginia Power has established a new customer service telephone number to assist in the utility’s customer service efforts.

The new 1-866-DOM-HELP number (1-866-366-4357) is active. The original number, 1-888-667-3000, will remain active as well. Users of handheld devices, such as BlackBerry, should refer to the owner’s handbook for instructions on how to dial vanity numbers such as this.

“We believe this new toll-free number will be much easier for everyone to remember than our former one,” said Paul Koonce, chief executive officer of Dominion Virginia Power. “Our customers have told us they do not want to search for our number, especially in lights-out situations. Establishing this new number is just one more way we hope to make it easier for customers to reach us.”

Dominion Virginia Power, with 2.4 million customers, receives about 7 million calls per year, many during major storm and outage situations. For example, the company received more than 268,000 calls during the recent historic winter storm.

The company will be informing people about the new customer service number in several different ways, including customer bills, bill inserts, customer newsletters, news media reports and on-hold messaging when customers call the original company number.

Customers may want to program the new number into their telephone’s speed dial memory, especially if they use a cell phone as their home phone.

Customers can register their phone numbers online at www.dom.com (keyword: manage your account) or by calling the company and speaking with a customer care associate. Only one phone number per customer can be registered.

The new, easier-to-remember number follows other improvements the company has made to improve customer service. These include providing more information about power outages, energy efficiency and individual customer usage patterns through the company’s Web site, www.dom.com. Customers also give the company high marks for offering flexible payment options and being solutions-oriented when customers call.

Dominion is one of the nation’s largest producers and transporters of energy, with a portfolio of more than 27,500 MW of generation. Dominion operates the nation’s largest natural gas storage system and serves retail energy customers in 12 states.

 

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The Clarion Energy Content Team is made up of editors from various publications, including POWERGRID International, Power Engineering, Renewable Energy World, Hydro Review, Smart Energy International, and Power Engineering International. Contact the content lead for this publication at Jennifer.Runyon@ClarionEvents.com.

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