DTE Energy recognized Itron with a Supplier Award for Safety. DTE Energy’s Supplier Awards acknowledge suppliers that keep DTE Energy performing at high levels with outstanding engagement, quality, safety, technology continuous improvement and cost savings efforts.
Itron has helped DTE Energy safely automate more than one million homes, to date, with smart electric meters and gas modules.
Itron’s smart grid solution is a key part of the utility’s SmartCurrents initiative, which aims to modernize DTE Energy’s electric grid and improve distribution system efficiency. The advanced metering infrastructure (AMI) initiative will lower energy delivery costs and empower electric customers with more information about their power usage.
DTE Energy is realizing benefits from the AMI project with reduced costs, increased efficiencies and improved customer service. The automation of meter reading saves the utility approximately $1,800 per read route each year. Multiplied by 5,000 routes, the utility saves a total of $9 million per year through automated meter reading.
Remote disconnect capabilities have eliminated 75,000 field visits, a benefit of $1.5 million per year. Customer reconnects are now performed within minutes of settling a customer’s bill, while the customer is still on the phone, helping improve customer satisfaction. The smart grid solution has also improved customer service by giving DTE Energy and its customers access to detailed usage information for faster bill resolution and increased energy awareness.