Another record-breaking year at CS Week sets the standard even higher for the variety and substance of next year’s educational content, speakers and venues.
CS Week Executive Summit participation soared during this year’s meeting in Charlotte, North Carolina. The symbiosis of top utility executives and a rich, targeted agenda produced a vibrant two days of presentations and exchanges. Key Account Forum, now in its third year, continues to grow as these specialized executives maximize the focus on their unique customers.
Customer engagement has come to the forefront across utilities of all sizes as CS Week College courses, Synergy Groups and Conference 39 workshops were packed with the information attendees were seeking.
CS Week marked a special moment as we welcomed members of the American Gas Association and Edison Electric Institute (AGA/EEI) to this year’s conference. The AGA/EEI Customer Service Conference will transition its attendees and partners to CS Week Conference beginning in April 2016.
Interest in CS Week Research and CS Week Benchmarking continues to grow, providing valuable new information to utilities.
Also new at Conference 39 was the launch of CS Week Publishing. Former Duke Energy executive Todd Arnold was in the publishing booth with his new book “Rethinking Utility Customer Care: Satisfying Your Always-Connected, Always-on Customers.”
The 2015 exhibit hall was the largest yet and reflected increased utility interest in new solutions and enhanced capabilities as it bustled with activity during the invitation-only demonstrations and the daily open hours. The commitment of exhibitors to CS Week participants is reflected in high return rates: 100 companies returned from 2014 to interact with attendees.
Duke Energy CEO Lynn Good invigorated the opening day of Conference 39 with her lively keynote presentation. Shawn Achor, CEO of Good Think Inc. and internationally recognized expert on happiness, shared his wisdom and perspectives with a packed ballroom as Thursday morning’s keynote speaker.
The Friday morning general session has become its own phenomenon as the audience votes via smartphones on questions posed by the executive panel onstage. This year’s strong response on effective leadership trounced last year’s participation on ethical questions.
I invite you to join us April 25-29, 2016, in Phoenix as new courses, new speakers and a changing utility landscape make CS Week your best utility educational resource.
Rod Litke, CEO, CS Week
For more information, please visit www.csweek.org