Expansion, new groups drive momentum

CS Week is the educational result of a yearlong reinvigoration that invites leaders, specialists and top speakers to tackle issues, challenges and opportunities.

One result was the debut of three new synergy groups. The Smart Infrastructure Synergy Group was developed after CS Week 2012 to enhance the education and sharing opportunities within this vibrant segment.

The addition of Web self-service, chat, interactive voice response and social media to contact center functions created the Customer Engagement Synergy Group.

Generating the most excitement has been the Green Button Synergy Group. CS Week 2013 built on last year’s presentation by Nick Sinai from the White House Office of Science and Technology, including his return as a Green Button panel speaker this year.

Monisha Shah, deputy associate director for energy and climate change at the Council on Environmental Quality in the Office of the President, worked with the Green Button Synergy Group and updated the general session on progress, including new utilities that are undertaking Green Button.

Green Button momentum soon will launch a CS Week LinkedIn group with more information.

The Key Account Forum debuted this year to meet the educational and collegial needs of these important, underserved managers.

Enthusiastic participation has created momentum for expansion at CS Week 2014.

The Executive Summit exemplified that same impetus for professional growth and exchange as the largest group ever celebrated the group’s 10th anniversary.

Like this year’s Expanding Excellence Award winners, CS Week continues to search for best practices, innovation and creativity to serve you and your utilities better.

Whether by planning, a touch of serendipity or the innovation it took to introduce the Key Account Forum, utilities can count on CS Week to meet your educational needs. Join us again in San Antonio next May.

Rod Litke, CEO, CS Week

For more information, please visit www.csweek.org

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