Fall, a Time for Change…

Fall is a time of change for many of us. Farmers and ranchers prepare their land for winter. Wildlife prepare in various ways for winter and even the Farmer’s Almanac forecasts winter weather based on wildlife behavior. I’m curious and anxious to see the El Nino effect. Much of the West, particularly California, could do with the wet winter that is forecasted. Here in Texas, we also expect an El Nino winter, which means it will be wetter than normal.

Besides the change of season, fall also marks the beginning of football season, a time many of us enjoy.

Here at CS Week, fall marks something big-the time when our planning committee, executive advisory panel and CS Week board begin work on the educational content and direction for our CS Week conference. The 2016 event will be held in Phoenix April 25-29.

I’m certain many of you are aware that we are combining the AGA EEI Customer Service conference in with CS Week 2016, which promises to make the event even better.

CS Week groups and venues are front and center at the annual planning meetings. This year we had much more information from our surveys than ever. Our survey results showed that customer service is the primary interest of 89 percent of our respondents, followed by 75 percent of respondents who list CIS and billing as their primary interest. I’m especially interested in and proud of the workshop-related survey results that reveal our attendees CS Week workshop content and ensure our presenters remain at a high quality level.

It is not too early for you to start thinking about two dates that pop up sooner than expected. Registration for CS Week opens in mid-November online at www.CSWEEK.org. Also in response to your requests, the Call for 2016 Expanding Excellence Awards submissions has already opened. Submissions are due no later than Jan. 4, 2016.

Watch for information available soon on greater outreach and year-round involvement in CS Week’s Women in Utilities.

Stay tuned to our website and social media as we update events, dates and opportunities leading up to future CS Weeks. We are excited to return to Phoenix and are building toward an even greater attendee experience-beyond the classroom-including the historical setting, the food and the endless networking opportunities.

Rod Litke, CEO, CS Week

For more information, please visit www.csweek.org


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