Glendale Water & Power (GWP) is piloting its first free mobile application through its Smart Customer Mobile engagement program which offers customers a new and interactive app to better manage their energy and water usage on a smart phone, tablet and web anytime. The portal platform, provided by Smart Utility Systems (SUS), delivers real-time usage information and two-way communication between the customer and GWP.
The new mobile app, called GWP – Mobile My Connect will allow customers to view current and historical bills as well as pay bills, set budget goals, submit service requests, view/report outages, send messages directly to GWP and obtain electric vehicle or solar panel usage information. The pilot program is free and will be offered to the first 2,000 Glendale residential customers.
“The launch of GWP’s first mobile application pilot program is a result of our utility modernization efforts that enable us to offer our customers innovative programs that change customer awareness, engage and educate them on the benefits of a modernized utility and help them save precious resources and money,” said Steve Zurn, General Manager of GWP.
The free mobile app is available for download in the iTunes Store for Apple devices as well as Google Play for Android devices. After downloading the application, customers will be asked to input their account information. To validate their account, customer’s email address must match the email address customers use for online bill pay or GWP online account purposes.