Atlanta, GA, December 5, 2001 – ;iMedeon today announced that it has joined the Siebel Alliance Program as a Software Partner and has successfully validated the integration of its iM:Work solution version 3.0 with Siebel eBusiness Applications version 6.3, including Siebel Field Service.
Siebel Field Service is Siebel Systems’ product specifically designed to improve the productivity of field service professionals. Siebel Systems, Inc. is a provider of eBusiness applications software.
iM:Work is a scalable solution that marries best-of-class open systems Web and wireless technologies with enterprise-class field service functionality. iM:Work optimizes work order creation, scheduling, field execution, field administration, dispatching, and reporting. These features complement the functionality of Siebel eBusiness Applications and, whether managing 100 or 10,000 field service personnel, the combined iM:Work and Siebel Field Service solution enhances an organization’s productivity, minimizes service delivery costs, and increases customer satisfaction through significant improvements to the entire service chain.
The iM:Work suite facilitates comprehensive, enterprise-wide management of mobile workforces through several unique features and functions. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks.
By achieving Siebel Validation, customers of Siebel Systems and iMedeon will be able to better wirelessly enable and track service requests and better manage contracts and entitlements. This level of integration is accomplished through XML-based messaging and the iM:Integrator module of iM:Work. Together, Siebel Systems and iMedeon significantly enhance all aspects of the service supply chain.
“This is a great partnership,” stated Larry Duckworth, iMedeon’s Chairman and CEO. “iM:Work and Siebel eBusiness Applications truly complement each other. Each supports multipoint integration of customer data for both customer-facing and back office systems, with iM:Work providing field service information to and from wireless field clients and Web-based servers. Together, our products uniquely enable a single view of the customer across the enterprise, including field service technicians, dispatchers, call center personnel, and service managers.”
“Siebel eBusiness Applications allow energy, utility, telecommunications, and IT services companies to reset the bar for customer acquisition and retention practices. This partnership will empower our joint customers to supercharge their field service capabilities with unmatched customer service, a key differentiator in these highly competitive markets,” said Michael Straub, Alliances Technical Director at Siebel Systems. “iMedeon’s ability to fully leverage Internet and wireless technology to reduce total cost of ownership, provide seamless integration with enterprise applications, and deliver high ROI functionality has set the standard of excellence in field service solutions.”
iMedeon is a provider of open systems, wireless and web-based mobile workforce management solutions. The company’s iM:Work solution suite completely incorporates today’s open systems standards and is 100 percent Web-based. It delivers functionality to help organizations of all sizes optimize the service chain, maximize customer satisfaction and retention, increase service revenues, and decrease associated field service costs.
For more information, call 770.777.8100 or visit our Web site at http://www.iMedeon.com.