Kansas City, Mo., November 5, 2012 — KCP&L, a full-service energy provider that serves more than 800,000 customers in 47 northwestern Missouri and eastern Kansas counties, recently selected through RFP and signed a multi-year contract with DST Output to produce and deliver its customer billing communications.
KCP&L plans to transition production and delivery of all of its customer statements and notices to DST Output beginning with its Greater Missouri Operations customer statements by the end of first quarter 2013 and KCP&L customer statements by the end of second quarter 2013.
The majority of the KCP&L work will be done in DST Output’s Kansas City facility, although backup resources and redundancy remain available at other locations across the country, including California and Connecticut.
DST Output, LLC provides cross-media customer communications that address the broad spectrum of consumer preferences. Last year, DST Output and its affiliates produced more than 3.5 billion transactional communications that were received via postal, email, Web and mobile applications. DST Output is one of the largest First-Class mailers in the U.S.