L.A. power and water dept. picks InfoPrint to improve customer communications

Boulder, Colo., March 29, 2010 – InfoPrint Solutions Company, a joint venture between IBM and Ricoh, will upgrade the customer communications infrastructure for the Los Angeles Department of Water and Power.

LADWP is a large municipal utility, delivering water and electricity supplies to more than four million users in homes and businesses throughout the City of Los Angeles.

This technology will enable LADWP to lower operational costs while increasing customer participation in energy and water savings initiatives via customized messaging and imagery dynamically printed on must-read communications, such as bills and statements.

The new bill design will feature vivid color graphs to show individual power consumption per home or business, allowing customers to see the ways they can improve or change their energy usage.

In addition, with this technology LADWP will be able to enable greater customer understanding by clearly distinguishing power and water usage from sewage and sanitation details, potentially reducing call center volume.

As a result, LADWP will have the ability to keep customers informed on what’s most important to them: saving water, power and money, ultimately encouraging conservation and helping to reduce emissions.

LADWP will build its new communication system with an Automated Document Factory driven by the InfoPrint ProcessDirector workflow platform.

IPPD will help LADWP enhance productivity, while minimizing errors and lowering costs with extensive printer and inserter management capabilities.

The LADWP ADF will maximize postal discounts provided by the new US Postal Service Intelligent Mail system, which allows for further savings through more efficient mail preparation.

Through more efficient mail preparation and distribution LADWP will also be able to redirect statements of customers who have moved before the close of a billing period, enabling the department to send the bill to the new address.

This will minimize the costly distribution of statements to incorrect addresses, along with the associated customer service follow-ups.

InfoPrint’s ADF is an open and scalable platform, which will allow LADWP continued flexibility to respond to their customer needs in the future, including encouraging e-delivery.

LADWP was established in 1902 to deliver water to the City of Los Angeles. Electric distribution began in 1916. The department serves four million residents, with about 1.4 million electric service connections and 712,992 water service connections.

 

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