Milsoft Utility Solutions, Inc., Nashville Electric Service (NES) in Tennessee has chosen the Milsoft Communications Interactive Voice Response (IVR) system.
Customer communications is critically important to NES. Last year the utility handled about 1.9 million calls and inquiries. NES has chosen Milsoft in order to be able to communicate even better with its customers.
“Our strategic plan calls for us to continue proactive communication with our stakeholders,” said NES Teresa Corlew, NES Chief Customer Care Officer, “and the Milsoft IVR is a new and better way to enhance our customer communication.”
Milsoft’s communications modules are used by 250+ utilities for customer communications and service as well as employee communications and scheduling. It includes two-way IVR, email messaging and text messaging integration, and it integrates with a utility’s customer information, billing and service systems. Milsoft Communications will enable customers to communicate with NES 24/7/365 while ensuring the same consistent, accurate and clear information every time. Further, it will ensure that no customer is turned away by a busy signal.