Newfoundland Power wins two national awards for best customer care solution in Canada

ST. JOHN’S, NF, November 26, 2001 — Newfoundland Power Inc. was presented with two prestigious national awards Sunday at the Canadian Information Productivity Award (CIPA) gala in Toronto.

The company was awarded the premier Best of Category Award signifying its leadership in information technology best practices and customer care, as well as an Award of Excellence for Customer Care.

“We are honored to be presented with these prestigious awards,” said Philip G. Hughes, President and Chief Executive Officer, Newfoundland Power Inc.

“Four years ago, we created a vision of marrying technology and employee development to deliver an unprecedented level of service to our customers. We are achieving this vision thanks to our employees’ commitment and creativity.”

Year-to-date, Newfoundland Power’s customer satisfaction rating is at an all time high of 90 percent – a 27 percent increase since 1996. The company’s operating cost per customer is at its lowest level in a decade and Newfoundland Power continues to offer customers the lowest electrical rates in Atlantic Canada. In addition, employee morale has increased substantially as a result of the company’s commitment to employee development and its innovative use of technology.

“Our investments in technology and employee development have enabled Newfoundland Power to build a customer service solution based on information sharing; faster, more convenient service access for customers via phone and web-based services; and more knowledgeable employees.”

Hughes explained that three elements were critical to Newfoundland Power achieving its vision of a seamless customer service solution. “To be successful, we had to listen to our customers more intently than ever before, invest in training and developing our people, and share a common vision of where we were going and how we were going to get there.”

CIPA, which was formed in 1992 to recognize individuals and organizations that make the most outstanding use of information technology, presents Awards of Excellence on an annual basis in a national showcase of information management best practices.

Newfoundland Power is the first Newfoundland company to win a CIPA Best of Category Award and an Award of Excellence for Customer Care.

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