The utility industry is undergoing a massive evolution as utility customers are becoming more active consumers and producers. The explosion of data from a multitude of devices, including meters, IoT sensors, and smart home appliances, require utilities to rethink old business and billing models to meet the demands of this new utility economy.
As such, Oracle continues to enhance its leading customer solutions platform to deliver the tools water, gas, and energy utilities need to address this changing market dynamic. With a modern user interface, deep analytics, and built-in integrations with operational device data management and customer self-service capabilities, utilities can better engage customers at scale. For example, they will be able to tap user interface innovations to target customers for new programs based on personalized information on their utility usage. The new features are now available across Oracle’s customer solutions, including Customer to Meter and Customer Cloud Service (CCS).
Customer Cloud Service brings together Oracle Utilities’ market-leading customer information system (CIS) and advanced meter data management capabilities into a single meter-to-cash-to-customer solution on a shared database and technology stack. By bringing metering, customer account and revenue data into a common view, enriched by deep analytics and data visualization tools, utilities can drive greater business value from the increasing amounts of data and convert it into actionable business insights.
Built on the Oracle Cloud and delivered as the industry’s first fully supported Software as a Service (SaaS) solution, CCS features automated patching, upgrades, security, and standard SaaS services – freeing up valuable utility resources. With CCS, utilities gain a complete view of their customers and significant cost reductions compared to managing two separate systems.