Palyja Indonesia implements Oracle Utilities customer care, billing solution

Redwood City, Calif., April 9, 2012 — Jakarta public water operator PT PAM Lyonnaise Jaya (Palyja) has implemented Oracle Utilities Customer Care and Billing to help comply with regulatory reporting requirements and for a more extensive audit control.

Oracle Utilities Customer Care and Billing manages 15 Palyja cash points, 13 bank payment centers and 224 online banking pay points. The solution enables accuracy of Palyja’s customer billing system — especially on-time delivery of bills.

Since deployment of the billing application, Oracle Utilities Customer Care and Billing has enabled Palyja to improve internal data integration and reliability to help Palyja meet growing demand. This includes 110 percent growth in customers since the establishment of the company in 1998.

With the new system, customer payment data is available in real time at Palyja cash points and makes payment collection more efficient and convenient. With the assistance of Oracle Utilities Customer Care and Billing, Palyja is looking forward to becoming a preferred water service provider in Indonesia by adding value for all stakeholders and striving for complete customer satisfaction.

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