Pasadena Water and Power picks Milsoft outage management, call center

Milsoft Utility Solutions Inc., The Pasadena, California, Water and Power Department has chosen the Milsoft outage management system (OMS) and call center.

PWP, a user of Milsoft Engineering Analysis for system planning and operations, is upgrading to the Milsoft E&O System with the addition of Milsoft OMS and Milsoft call center.

Milsoft OMS enables electric utilities to better detect, evaluate and respond to customer service outages. Automated collection, organization, analysis and display of relevant data improves employee productivity and effectiveness, especially during severe system outage events.

Integration of the detailed electric network connectivity model and logical location prediction enables speedy, accurate response and restoration and ensures timely and accurate communications with employees, customers and other stakeholders.

Milsoft call center, a hosted interactive voice response (IVR) Communications system, enables utilities to communicate with their customers and employees, rain or shine, 24/7/365 while insuring consistent, accurate and clear information in every call. Further, it allows customers to take care of a variety of needs from reporting outages to paying their bill while ensuring that no customer is turned away by a busy signal.  And it accomplishes all this more economically and reliably than doing so with on-site telecom facilities and additional employee shifts.

Pasadena Water and Power provides safe and reliable water and power to the citizens of the city of Pasadena, California. Originally founded in 1906 as the Pasadena Municipal Light and Power Department to provide more economical service, the city municipalized the water system in 1912 to improve service reliability.

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