On April 10, 2017, the Edison Electric Institute (EEI) announced that PG&E is a recipient of its 2017 Awards for Outstanding National Key Accounts Program Award for Outstanding Customer Service.
The awards recognize EEI member companies and National Key Accounts executives for providing superior service to multi-site customers.
“The Commercial Sector team works with some of the most renowned brands on the globe; from Starbucks and McDonalds to Home Depot, Walmart, Costco and Staples. This national recognition represents the culmination of intense focus, talented employees and invested senior leaders. Relentless on creating value for our customers in ways they want and need,” said Aaron August, the director of Business Energy Solutions at PG&E. “I’m tremendously proud of this team, their efforts and demonstration of their ability to represent our organization as a source of value, innovation and excellence.”
Votes were cast by EEI National Key Accounts customers, representing a wide variety of industries, including regulated energy companies. Customers were asked to vote for companies that exceed expectations based on a number of traits, from how proactive, empowered and accountable representatives are to a shared philosophy that customers are the reason they are in business.
PG&E’s Business Energy Solutions team serves over 300,000 business customers in PG&E’s 70,000 square-mile diverse service territory in California. The team proactively seeks to help customers with their account management needs, partnering with them on their energy needs and opportunities for efficiency.
“I’m thrilled and honored that the team was recognized for their amazing efforts. It’s a wonderful group, full of talented Customer Relationship Managers that truly embody what it means to put the customer at the center of everything we do,” said Melissa Clark, a Business Energy Solutions manager for the commercial sector.
The Awards for Outstanding National Key Accounts Customer Service were established by the Customer Advisory Group, a group of national chain customers that provide feedback, guidance, and support to EEI’s National Key Accounts program. EEI’s National Key Accounts program is a customer-oriented program where leading multi-site customers and electric company account representatives collaborate to develop efficient energy management strategies that can be integrated into facilities nationwide.