Redwood City, Calif, July 12, 2012 — Silver Spring Networks announced a new version of its CustomerIQ customer engagement platform, enhancing utilities’ ability to empower and connect with their residential, small and medium business, and commercial and industrial customers.
CustomerIQ 3.0 enables utilities to deliver actionable energy usage information to customers with multiple metered locations, supports the growing Green Button application ecosystem, expands international capabilities, enables an optimized mobile experience and provides a consumer feedback module for improved products and services.
CustomerIQ provides a connection to consumers as utilities deploy the Silver Spring Smart Energy Platform to modernize their power grids. Advanced consumer engagement tools deliver proven reductions in peak energy consumption and improvements in overall consumer satisfaction.
CustomerIQ enables utilities to customize the user experience with dynamic rate plan information, time-of-use insights, and other details that enhance their customer demand-side programs. CustomerIQ also enables utilities to offer these benefits to customers on legacy meter-reading systems.