Tallahassee debuts Aclara ENERGYprism customer care solution

Wellesley, Mass., May 9, 2011 — The city of Tallahassee has added presentation and analysis of water data to its Aclara ENERGYprism online customer-care solution, the most widely used and tested customer-portal platform in the industry.

Aclara is part of the Utility Solutions Group of ESCO Technologies Inc., and a provider of infrastructure to gas, water and electric utilities.

The ENERGYprism application provides easy-to-understand explanations of bill changes and colorful graphics that show customers how they are using electricity, gas, and now water.

The utility’s addition of water analysis augments its customer service initiative to give city residents consumption information, bill explanations, conservation tips and more options for connecting with the utility online.

ENERGYprism for water operates in a similar way to Aclara’s applications for presenting electric and gas data, showing customers a breakdown of indoor and outdoor water usage. Breaking it down further, the system estimates how much is used for appliances, such as the clothing washer and dishwasher, as well as how much goes down the drain in sinks, toilets and showers.

Simple, quick-to-complete home profile questionnaires allow customers to get even more personalized analysis and ways to save. In addition, the application presents water consumption on a daily and hourly basis.

The application also provides benchmark water-consumption data, so customers know how their usage compares to an average household as well as water-efficient homes of similar size and age. Plus, there are personalized recommendations on ways to reduce usage.

As another customer service, the city added Aclara’s bill-to-date function, which allows customers to monitor their estimated bills. This function provides the information customers need to take action prior to receiving a high bill.

As part of the service, individual consumers can set a consumption or dollar threshold that, if exceeded, alerts the consumer and prompts action to reduce usage before receipt of a large bill.


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