The 3 R’s – CS Week-Style

Everyone knows the 3 R’s of education-Reading, ‘Riting and ‘Rithmetic, right? We recognize these as the building blocks of learning. CS Week, the utility customer service education conference that delivers the information working professionals need, takes a cue from the three R’s but adds a qualitative flair. When we think of the 3 R’s, CS Week applies them to the many venues of the weeklong conference. With significant collaboration and the undaunted dedication of so many utilities, including our 2016 conference host Arizona Public Service (APS) , CS Week polishes the 3 Rs to mean:

“- Rich in content

“- Robust in breadth and depth, and

“- Reliable in quality and topicality.

Whatever venues you choose to attend, from the Executive Summit to the Synergy Groups, from CS Week College to Key Account Forum, from the treasure trove of 60+ conference workshops to the General Sessions and Keynote Presentations, you can trust the content is Rich. Hundreds of abstracts and top-of-mind issues are carefully screened and vetted by steering committees and advisory panels. They select the topical ones, paying attention to what’s operationally significant and what’s hot in the utility industry. Then they identify utilities that can deliver those presentations. It’s that combination of tried-and-true, innovative, timely and strategic that makes CS Week conference content so rich. Because of those choices, CS Week is already seeing strong and positive feedback from vendors, who appreciate the rich content that brings utility professionals to Conference 40 and the Exhibit Hall.

With the seven tracks of the customer service lifecycle at its core, CS Week promises a conference experience that is Robust-both deep and wide. Check out to see the impressive array of conference workshops, college courses, exhibitors and sponsors, and agendas for other venues like Synergy Groups, Key Account Forum and Executive Summit. The venues are a work in progress, so be sure to check again after the calendar changes to 2016. When you add the decision made by American Gas Association (AGA) and Edison Electric Institute (EEI) to combine their customer service conference with CS Week, you can see why the second R stands for Robust. In addition, the Canadian Electric Association convenes in Phoenix for its annual spring meeting, another example of CS Week’s “big tent” dynamic.

Lastly, utility professionals count on CS Week to be their must-do annual customer service conference. This reputation for being Reliable continues to bring back utility customer service and IT leaders who have attended for years. This reliability gives new attendees confidence to see and experience all that CS Week has to offer. Top-shelf speakers from large and small, IOU, co-ops and municipal utilities bring their best to every venue. Follow-up webinars on Tuesdays and Thursdays throughout the year reinforce that reliability for quality content.

Early signals show Conference 40 will likely be the biggest and best yet. We look forward to seeing you in Phoenix, the Valley of the Sun, and watching you learn CS Week’s 3 R’s!

Rod Litke, CEO, CS Week


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