Planning: the agreed driver of successful businesses and projects; a key skill whether in an individual or the team; precious because it’s often hard to find-or squandered because it’s not nourished within the organization or project.
Listening becomes the fuel for better planning and fresh perspectives, focusing teams and determining direction for action.
It also identifies those people whose planning skills are essential to growth in new projects or directions.
CS Week has grown during the past 39 years by listening to calls for learning resources, utility professionals at the forefront of innovation and the honest appraisals of those who attend our learning venues.
Planning, listening and drawing together knowledgeable utility leaders committed to sharing and advancing utility education, especially in the customer engagement and interactions segment, has strengthened the utilities CS Week serves year after year.
Regulators have become a significant element this year for many attendees, not only examining the financials and plans utilities have presented, but bringing customers into the equation, especially on rate issues.
The 2015 CS Week Planning Committee incorporated the multiple elements of change and challenges as they met to create more than 60 workshops for Conference 39 in Charlotte, North Carolina.
We remain committed to education by utility professionals for utility professionals.
Registration for Conference 39 will open the second week of November at www.csweek.org.
Momentum is building across the CS Week courses and venue schedule, including several new College sessions, multiple Synergy Groups, including a new group for 2015 to be announced soon.
Key Account Forum blossomed into its potential this year in San Antonio, developing momentum and camaraderie.
Executive Summit pushes the limits for the high-level information and strategies top leaders seek and share.
To highlight the number of distinctly successful programs and practices at utilities in 2014, the annual CS Week Expanding Excellence Awards opened for submissions months earlier to invite as broad a spectrum of projects and solutions as possible to be submitted by successful teams from diverse utilities.
Where else can conference participants hear firsthand how the planning and listening of winning teams helped them meet and exceed their goals?
I look forward to welcoming you April 27 through May 1, 2015, to the Charlotte Convention Center.
The Queen City is delightful in late spring and will make your time at CS Week 2015 even more pleasant and productive.
Rod Litke, CEO, CS Week
For more information, please visit www.csweek.org