Abilene, Texas, September 12, 2012 – Milsoft Utility Solutions, Inc., Tombigbee Electric Cooperative in Alabama has chosen Milsoft IVR Communications for its operations and customer service needs.
“The Milsoft IVR Communications system will enable us to improve communications with, and service to, our customers both during service outages and for regular day-to-day business,” said Tombigbee Electric Cooperative General Manager Steve Foshee, “We will be able to communicate with more customers more of the time.”
Milsoft IVR Communications is used by nearly 250 electric utilities for customer communications and service as well as employee communications and scheduling. The system includes two-way IVR and email messaging as well as integration with text messaging providers.
It enables utilities to be in communication with their customers and employees 24/7/365, provides the same consistent, accurate and clear information in every call, allows customers to take care of a variety of needs from reporting outages to paying their bills, and ensures that no customer is turned away by a busy signal.