TXU Energy expands Texas call center

Abilene, Texas, May 5, 2011 — TXU Energy is celebrating the expansion of its Abilene call center. After an initial three months if providing customer service, the operation is moving into a larger call center space within the facility to accommodate the addition of new staff and equipment.

“The Abilene Call Center has only been open three months and is exceeding all of our ramp-up expectations,” says Jeff Camp, vice president contact center operations, TXU Energy. “The highly skilled agents at the center are able to manage some of the most complex customer inquiries with professionalism, integrity and a smile.”

“We’re extremely pleased with the quality being delivered through our new center in Abilene and continue to look for ways to leverage that team to deliver on TXU Energy’s commitment to customer service,” said Camp.

TXU Energy and Teleperformance, a provider of customer contact center services, opened the Abilene call center in January. The move was another step forward in providing TXU Energy customers with service. The new call center is part of an investment the company has made in customer service technology and infrastructure in recent years.

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