Richardson, Texas, March 16, 2012 – Vertex Business Services announced the availability of eCIS+ Version 3.0, the company’s next generation customer information system (CIS).
This platform is suited for municipal and investor-owned electric, gas, water and wastewater utility companies in North America.
Derived from Vertex’s E-CIS platform, eCIS+ has a browser-based interface design that is grounded in real-life usability studies of utility customer service representatives, and thousands of hours of analysis around call types, user behaviors and Web best practices. The result is a highly interactive desktop application that is designed to achieve optimum business performance and empower CSRs.
eCIS+ shifts the burden from the user to the system with streamlined, guided processes for the highest volume call types, along with robust safeguards for accurate data input on every call. Reduced training time, faster call handling on the floor, increased customer and user satisfaction, and higher accuracy of customer records all add up to operational savings and lower costs for today’s resource-constrained utility.
Vertex employs 11,000 people on four continents across 70 locations, delivering solutions to a wide range of clients 24/7 and supporting over 50 million consumers. In North America, there are more than 1,700 dedicated professionals based in 19 Centers of Excellence serving more than 23 million consumers for 50 electric, gas and water clients.