We Energies uses Oracle customer service solution to cut costs

We Energies, which provides electrical service to areas of Wisconsin and Michigan’s Upper Peninsula, is using an Oracle solution to deliver better customer engagement and reduce costs.

After undertaking the rollout of a mass fixed automated meter reading (AMR) network that will provide daily reads on about 1.6 million endpoints, the utility deployed Oracle DataRaker to update its IT infrastructure and to help enable more-proactive identification and prevention of imprecise meter readings for an overall improved meter-to-bill process.

With Oracle DataRaker in place, We Energies reduced its break-to-fix time by using data analytics to quickly find metering issues and prioritize meter repairs.

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