When Excellence is de Rigeur

Long recognized as the leader in customer engagement education, CS Week has raised the bar again on quality and substance in utility customer engagement education.

“Change” is the buzzword in the industry, but “transformation” might be a better description of how utilities are dealing with an aging work force, regulatory changes, billing and collection issues, new technologies and more.

For 39 years, CS Week has tapped leaders, innovators and creative thinkers to share their specialized knowledge with their peers. Firsthand knowledge from utility professionals can be taken back to the utilities and put to work.

The complexity of the utility-customer relationship led our team to redesign our organizational structure to better assess and respond to industry changes and our customers’ needs.

We’ve created a dedicated education division with Lisa Collins as education director. She will manage Conference 39, CS Week Colleges, the multiple Synergy Groups and our expanding webinar series. Collins also will manage the overall strategies and execution of all CS Week educational programs, as well as ensure increasing customer input and satisfaction.

Our commitment to excellence in education at all levels includes two leading utility executives who are our new venue executives. Retired Duke Energy senior executive Todd Arnold has agreed to be venue executive responsible for CS Week Executive Summit, including speakers, content and execution. Recently retired Duke Energy executive Mark Wyatt will be responsible for all benchmarking and surveys, recruiting member companies, contracts, surveys and reports as the new venue executive for CS Week Research.

As an entire organization, we have rededicated our commitment to superior educational content across all venues. Nothing less than excellence is acceptable to our participants, our customers, and nothing less is acceptable to us as CS Week. Change is good.

I welcome you to join us in April 27 through May 1, 2015, in Charlotte, North Carolina, for CS Week 2015. And let me know how well we’re meeting your needs.

TERESA HANSEN   Rod Litke, CEO, CS Week
For more information, please visit www.csweek.org

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