Wishbone ServiceSuite integrates with Remedy’s Action Request System


Englewood Cliffs, NJ, June 2, 2003 – Wishbone Systems, a field service management software solutions provider, announced the integration of the latest version of its Wishbone ServiceSuite with Remedy’s Action Request System®.

The seamless integration of Wishbone ServiceSuite with the Remedy Action Request System enables organizations to optimally schedule and manage work that requires dispatched field service technicians. ServiceSuite’s graphical dispatch environment, automated rules-based scheduling, mobile communication, and real-time metrics and capacity planning enable organizations to minimize service response time and maximize resource utilization, thereby improving customer satisfaction and reducing level-two support costs.

Wishbone Systems has been a member of the Remedy Technology Alliance Partner program since 2000. The Wishbone ServiceSuite is currently integrated with the Remedy AR System at several major clients, including Deutsche Telekom and KPN. The latest version of ServiceSuite includes enhanced functions for the real- time optimization of field service technician travel schedules, as well as additional service delivery reporting, analysis, and planning features.

“By providing real-time integration with the Remedy Action Request System, we provide clients with a powerful solution for service call management and optimized field service delivery. Wishbone ServiceSuite is built with an open architecture that facilitates real- time system integration, extending value to our clients and helping them provide the best customer service while at the same time reducing service delivery costs.” commented Jeff Kwan, Wishbone Systems’ Chief Technology Officer.

About Wishbone Systems, Inc.

Wishbone Systems, Inc. is a provider of Field Service Management software solutions providing real- time optimization to Service Supply Chains, for service personnel and parts inventory, delivering savings through efficient management of human capital and material resources. Wishbone Systems optimizes operational productivity, while leveraging existing business system infrastructures.

Wishbone Systems has implemented high-volume, scalable and flexible solutions in over 175 global 1000 organizations worldwide. Wishbone Systems was founded in 1993 and has its headquarters in Englewood Cliffs, New Jersey, U.S.A.

Company web site: http://wishbonesystems.com

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