The city of Medicine Hat, Alberta decided to upgrade its electric metering system to reduce the number of truck rolls and get better reads on energy use.
Medicine Hat chose to implement the Sensus AMI solution with Sensus iConA Gen 4 electricity meters running on the FlexNet communication network. They also worked with local regulatory authorities to create an arrears management program to help customers limit their power usage to avoid high bills. Special limiters within the electricity meters were deployed to implement the program. Previously, the city used manual limiters, which required technicians to visit a property each time it needed to be activated or adjusted. This manual process was time-consuming for staff and posed safety challenges.
Now, utility teams rely on the remote disconnect with enhanced load limiting functionality built into the meters to automate the limiting process. Both customers and city staff find the automated process more convenient.
The utility is also expanding customer education and updating its website with useful resources that enable better insight into their energy usage. Looking ahead, the utility plans to deploy the Sensus Stratus electricity meter to gain a more robust set of data.